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Privacy Policy

A legal disclaimer

1. Introduction
Vexra Clean (“we”, “us”, “our”) is committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, store, and protect your information when you interact with our business.

 

2. Contact Details
Vexra Clean

Company Registration no 16879115

Address NN18 8PT Corby United Kingdom

Phone: 07900928941

Email info.vexracleaning@gmail.com

 

3. Data We Collect
We may collect and process the following categories of personal data:

  • Identity Data: name

  • Contact Data: phone number, email address, property address

  • Service Data: booking details, service history

  • Payment Data: transaction details (processed securely via third parties)

  • Technical Data: IP address, browser type, website usage

 

4. How We Use Your Data
We use your personal data to:

  • Deliver and manage cleaning services

  • Communicate regarding bookings and updates

  • Process payments and invoices

  • Maintain business records

  • Improve service quality

  • Comply with legal obligations

 

5. Legal Bases for Processing
We rely on the following lawful bases:

  • Contract performance

  • Legitimate interests (service improvement, fraud prevention)

  • Legal obligations

 

6. Data Sharing and Processors
We may share your data with:

  • Payment processors

  • IT and system providers

  • Contractors or staff (strictly as required)

  • Regulatory authorities where legally required

All third parties are required to respect the security of your data.

 

7. International Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place in accordance with applicable law.

 

8. Data Retention
We retain personal data only as long as necessary for:

  • Service delivery

  • Legal and accounting obligations

  • Dispute resolution

 

9. Data Security
We implement appropriate technical and organisational measures to safeguard personal data, including access controls and secure storage systems.

 

10. Your Rights
Under applicable data protection law, you have the right to:

  • Access your personal data

  • Request correction

  • Request erasure

  • Restrict processing

  • Object to processing

  • Data portability

Requests can be made using the contact details above.

 

11. Cookies Policy
Our website uses cookies to enhance user experience and analyse traffic.

Types of cookies we may use:

  • Essential cookies (required for website functionality)

  • Analytics cookies (to understand user behaviour)

  • Performance cookies

You can control or disable cookies via your browser settings.

 

12. CCTV and Property Access (if applicable)
During service delivery, we may operate in environments where CCTV is present.
We do not control third-party surveillance systems and are not responsible for how such data is processed.

 

13. Third-Party Links
Our website may contain links to external sites. We are not responsible for their privacy policies or practices.

 

14. Changes to This Policy
We reserve the right to update this policy at any time. Updates will be published on our website.

 

15. Consent
By using our services or website, you acknowledge and accept this Privacy & Cookie Policy.

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